Agile focus in besturing - jeroen venneman, marjolijn feringa - ebook (9789401803885)

Van haren publishing

Hoe bestuur je een wendbare organisatie, of beter, hoe bestuur je een organisatie naar een blijvende wendbare organisatie? * Ben jij lid van het Managementteam (MT) of lid van de directie die de noodzaak tot verandering in besturing ziet, die de urgentie voelt om daar iets aan te doen en gehoor hiervoor wil vinden bij de collega leden van het MT of directie? * Ben jij een coach in een organisatie die beweging richting een wendbare organisatie vooral bottom up ziet groeien, een beweging waar je de top down beweging aan toe wil voegen?. In deze pocketguide vind je een praktische methode hoe dit aan te pakken. Besturen in een steeds sneller veranderende wereld. Met de waan van de dag die vaak veel aandacht vraagt en die je kan afleiden van de te behalen resultaten. De auteurs gaan in op het operationaliseren van de strategische organisatiedoelen en daarmee het besturen van de gehele organisatie. De stellingname van dit boek is: maak scherp wat dit kwartaal bereikt moet worden om de strategische doelen te bereiken. Stuur kort cyclisch om te kunnen reageren op veranderende klantwensen of gewijzigde wet- en regelgeving. Werk samen als managementteam of directie richting dje strategische doelen en voorkom dat iedereen in de organisatie vooral een eigen doel nastreeft. Breng meer focus in de operationalisering van de strategie, minder met "brandjes" bezig zijn en meer met het voorkomen ervan. Krijg snel helder wat je medewerkers belemmert in hun werk. Lukt het om de belemmeringen in jouw organisatie snel op te lossen? De kern van deze pocketguide betreft het FOCUS- bord. Deze manier van visual management is een krachtig middel in de besturing. De toepassing ervan zorgt voor samenwerking tussen alle lagen in de organisatie, kort cyclisch sturen en focus op het behalen van de strategische doelen.

De computer en route - maarten looijen - ebook (9789401802451)

Van haren publishing

Dit boek is een vervolg op Grepen uit de Geschiedenis van de Automatisering dat in 1992 en in 1995 is uitgebracht en na te zijn uitverkocht niet meer is verschenen. In 2017 heb ik besloten om deze geschiedenis, mede op verzoek van anderen, een vervolg te geven en wel onder dezelfde titel. Tegelijkertijd zijn in de oorspronkelijke tekst aanpassingen en aanvullingen gedaan, waar dat nodig was. Het Woord vooraf van de oorspronkelijke uitgave startte met het volgende. De komst van de eerste computers luidde het begin in van de moderne geschiedenis van de automatisering; een geschiedenis die al weer enige decennia van de twintigste en eenentwintigste eeuw bestrijkt. Maar daarbij dient wel te worden bedacht dat er ook een oude geschiedenis van de automatisering is, die teruggaat tot de Middeleeuwen en zelfs ver daarvoor. Omdat de mens altijd getracht heeft het rekenen en het beheer van verzamelingen te ondersteunen met technische hulpmiddelen, zijn door de eeuwen heen talrijke, vaak heel ingenieuze hulpmiddelen bedacht. De wens steeds nauwkeuriger natuurkundige en boekhoudkundige aspecten te kunnen beschrijven én het menselijk vernuft hebben ertoe geleid dat steeds beter toepasbare methoden en technieken zijn gerealiseerd. Uitgedrukt in tijd bestrijkt de oude geschiedenis een periode die vele malen langer heeft geduurd dan de periode waarin de moderne computer zich wist te ontwikkelen. Die lange periode kenmerkt zich door vele uitermate boeiende ontwikkelingen die in veel gevallen als voorlopers zijn te beschouwen van de denkwijzen en technische producten van dit moment. Om die reden wordt in dit boek met betrekking tot het begrip automatisering geen onderscheid gemaakt tussen de periode waarin het begrip 'sautomatisering's gemeengoed is geworden en de periode waarin men andere termen gebruikte bij het ontwikkelen en toepassen van allerhande middelen. Deze benadering is min of meer te vergelijken met de Engelse aanduiding history of computing dat alles op rekengebied en bijbehorende hulpmiddelen omvat. Over die lange automatiseringsperiode zijn inmiddels vele boeken en artikelen verschenen. Toch blijft veel van het beschrevene min of meer verborgen, zeker in Nederland. Het beperkt zich meestal tot een aantal vaak herhaalde hoofdlijnen waarin steeds weer dezelfde personen en dezelfde apparaten worden genoemd. Kennelijk is het niet zo eenvoudig om tot de omvangrijke buitenlandse literatuur door te dringen om een wat breder beeld te krijgen. Tot de onmogelijkheden behoort dat zeker niet. Wel zal men dan niet zelden met veel technische details worden geconfronteerd die niet altijd even gemakkelijk te begrijpen zijn.

The togaf standard version 9.2 - ebook (9789401802888)

Van haren publishing

This is the official Open Group Pocket Guide for TOGAF Version 9.2 and is published in hard copy and electronic format by Van Haren Publishing on behalf of The Open Group. TOGAF®, an Open Group Standard, is a proven enterprise architecture methodology and framework used by the world'ss leading organizations to improve business efficiency. It is the most prominent and reliable enterprise architecture standard, ensuring consistent standards, methods, and communication among enterprise architecture professionals. Enterprise architecture professionals fluent in TOGAF standards enjoy greater industry credibility, job effectiveness, and career opportunities. TOGAF helps practitioners avoid being locked into proprietary methods, utilize resources more efficiently and effectively, and realize a greater return on investment.

Agile for responsive organizations - a pocket guide - jeroen venneman, rik de groot, theo gerrits - ebook (9789401801836)

Van haren publishing

Agile is a philosophy that ensures business results, especially in this rapidly changing world. The foundation for the focus on result is based on continuous improvement of customer satisfaction, Customer Excellence! The ideas originated in the world of software development, but is more widely applicable. This book is about applying Agile from team level to the level of the whole organization. It is the guide in the transformation to a structured Agile way of working and a reference for those who already are Agile and want to take it to the next step. The book provides a good foundation for the `Certify to inspire 'sprogram of the Agile Consortium with certification at the level of Agile Foundation, Practitioner and Master. This pocket guide is intended for anyone who is, or will get involved in the transformation to Agile. The book is particularly aimed at managers, team members and coaches. Topics covered: Agile at organization level; Agile (project) management, Scrum combined with PRINCE2®, measuring the transformation, coaching styles, Agile, Lean and continuous improvement, distributed teams, directing self-organizing teams, Agile and governance, and of course the book contains many practical tips. The authors are Certified Agile Masters and their years of experience with Agile transformations are brought together in this book. The answers to the many questions of managers, teams and others are also included in this book. The result is a convenient and practical overview of the Agile approach from team-level up to organizational level as well as the main issues that you encounter in the transformation to an agile organization.

It-cmf - declan kavanagh - ebook (9789401801973)

Van haren publishing

This management guide offers an introduction to the IT Capability Maturity Framework™ (IT-CMF™), 2nd edition. The IT-CMF offers a comprehensive suite of tried and tested practices, organizational assessment approaches, and improvement roadmaps covering key IT capabilities needed to optimize value and innovation in the IT function and the wider organization. It enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently, and consistently. IT-CMF is: * An integrated management toolkit covering 36 key capability management disciplines, with organizational maturity profiles, assessment methods, and improvement roadmaps for each. * A coherent set of concepts and principles, expressed in business language, that can be used to guide discussions on setting goals and evaluating performance. * A unifying (or umbrella) framework that complements other, domain-specific frameworks already in use in the organization, helping to resolve conflicts between them, and filling gaps in their coverage. * Industry/sector and vendor independent. IT-CMF can be used in any organizational context to guide performance improvement. * A rigorously developed approach, underpinned by the principles of Open Innovation and guided by the Design Science Research methodology, synthesizing leading academic research with industry practitioner expertise 'sIT-CMF provides us with a structured and systematic approach to identify the capabilities we need, a way to assess our strengths and weaknesses, and clear pathways to improve our performance.'s Suresh Kumar, Senior Executive Vice President and Chief Information Officer, BNY Mellon 'sTo successfully respond to competitive forces, organizations need to continually review and evolve their existing IT practices, processes, and cultural norms across the entire organization. IT-CMF provides a structured framework for them to do that.'s Christian Morales, Corporate Vice President and General Manager EMEA, Intel Corporation 'sWe have successfully applied IT-CMF in over 200 assignments for clients. It just works. Or, as our clients confirm, it helps them create more value from IT.'s Ralf Dreischmeier, Senior Partner and Managing Director, The Boston Consulting Group 'sBy using IT-CMF, business leaders can make sure that the tremendous potential of information technology is realized in their organizations.'s Professor Philip Nolan, President, Maynooth University 'sI believe IT-CMF to be comprehensive and credible. Using the framework helps organizations to objectively identify and confirm priorities as the basis for driving improvements.'s Dr Colin Ashurst, Senior Lecturer and Director of Innovation, Newcastle University Business School

The it4it™ reference architecture, version 2.1 - the open group - ebook (9789401801140)

Van haren publishing

The Open Group IT4IT™ Reference Architecture, Version 2.1, an Open Group Standard, provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT. The Open Group IT4IT Reference Architecture standard comprises a reference architecture and a value chain-based operating model. The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are: * Strategy to Portfolio * Request to Fulfill * Requirement to Deploy * Detect to Correct Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model), and functional components (functional model) that support it. Together, the four value streams play a vital role in helping IT control the service model as it advances through its lifecycle. The IT4IT Reference Architecture: * Provides prescriptive guidance on the specification of and interaction with a consistent service model backbone (common data model/context) * Supports real-world use-cases driven by the Digital Economy (e.g., Cloud-sourcing, Agile, DevOps, and service brokering) * Embraces and complements existing process frameworks and methodologies (e.g., ITIL®, CoBIT®, SAFe, and TOGAF®) by taking a data-focused implementation model perspective, essentially specifying an information model across the entire value chain The audience for this standard is: * IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective * IT Professionals / Practitioners who are focused on instrumenting the IT management landscape * IT Leaders who are concerned about their operating model * Enterprise Architects who are responsible for IT business transformation Topics covered include: * An introduction to the standard and the purpose of the IT4IT work * Key terminology of the standard * An introduction for executives and others introducing the IT Value Chain and IT4IT Reference Architecture concepts * IT4IT Core, which defines the structure of the IT4IT standard as well as the process and document structure used by the IT4IT standard * The Strategy to Portfolio (S2P) Value Stream * The Requirement to Deploy (R2D) Value Stream * The Request to Fulfill (R2F) Value Stream * The Detect to Correct (D2C) Value Stream * Background information on the standard.

The it4it™ reference architecture, version 2.1 - the open group - ebook (9789401801133)

Van haren publishing

The Open Group IT4IT™ Reference Architecture, Version 2.1, an Open Group Standard, provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT. The Open Group IT4IT Reference Architecture standard comprises a reference architecture and a value chain-based operating model. The IT Value Chain has four value streams supported by a reference architecture to drive efficiency and agility. The four value streams are: * Strategy to Portfolio * Request to Fulfill * Requirement to Deploy * Detect to Correct Each IT Value Stream is centered on a key aspect of the service model, the essential data objects (information model), and functional components (functional model) that support it. Together, the four value streams play a vital role in helping IT control the service model as it advances through its lifecycle. The IT4IT Reference Architecture: * Provides prescriptive guidance on the specification of and interaction with a consistent service model backbone (common data model/context) * Supports real-world use-cases driven by the Digital Economy (e.g., Cloud-sourcing, Agile, DevOps, and service brokering) * Embraces and complements existing process frameworks and methodologies (e.g., ITIL®, CoBIT®, SAFe, and TOGAF®) by taking a data-focused implementation model perspective, essentially specifying an information model across the entire value chain The audience for this standard is: * IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective * IT Professionals / Practitioners who are focused on instrumenting the IT management landscape * IT Leaders who are concerned about their operating model * Enterprise Architects who are responsible for IT business transformation Topics covered include: * An introduction to the standard and the purpose of the IT4IT work * Key terminology of the standard * An introduction for executives and others introducing the IT Value Chain and IT4IT Reference Architecture concepts * IT4IT Core, which defines the structure of the IT4IT standard as well as the process and document structure used by the IT4IT standard * The Strategy to Portfolio (S2P) Value Stream * The Requirement to Deploy (R2D) Value Stream * The Request to Fulfill (R2F) Value Stream * The Detect to Correct (D2C) Value Stream * Background information on the standard.

Ipma-d based on icb 4 courseware - john hermarij - ebook (9789401801676)

Van haren publishing

The Courseware package consist out of two publications, IPMA-D based on ICB 4 Courseware () and Better Practices of Project Management Based on IPMA competences - 4th revised edition (). This training consists out of four days, which provide preparation for the D exams. The course covers the subjects at a fast pace. The course has been structured to align with the structure and scope of the competence elements in the ICB version 4, divided into Practice competences, People competences and Perspective competences. Apart from the certificate that you will ultimately receive, the broad knowledge of project management you gain during the training is much more important. The exam serves as an incentive, whereby you delve into the books and immerse yourself in the theory. When at a later stage, following certification, you are looking for a particular project management solution, this training and study ensures that you know where you can find these. An IPMA Level D Certificate is an important step in your professional development. This courseware supports every project professional to obtain enough knowledge of IPMA'ss competence model and prepare successfully or an IPMA Level D exam. IPMA Certificering is the Certification Body for IPMA in the Netherlands. Would you like to know more about IPMA Certificering? Please visit: http://www.ipmacertificeren.nl/

De fsm-methode - jan van bon, wim hoving - ebook (9789401802000)

Van haren publishing

Dit boek wordt een methodische benadering geboden voor het gestandaardiseerd inrichten en aansturen van modern functioneel beheer. Functioneel beheer kan een mooie brug vormen tussen de business en IT-beheer. Het schijnbaar complexe vakgebied functioneel beheer krijgt nog maar relatief kort de aandacht die het verdient. Met de komst van ITIL is de laatste twee decennia de aandacht vooral gericht geweest op IT-beheer, dat dankzij die aandacht structureel is verbeterd. De tijd is nu rijp om op vergelijkbare wijze structureel te werken aan de verbetering van de brugfunctie die functioneel beheer moet en kan invullen. Om een eind te maken aan de enorme variatie in de praktijk van functioneel beheer is een methodische aanpak noodzakelijk. De FSM-methode (Functional Service Management) is ontwikkeld om invulling te geven aan die behoefte. Door de methodische structuur van FSM wordt een stapsgewijze verbeteraanpak mogelijk. De concrete verbeterdoelen in een FSM-invoering worden steeds bepaald door de lokale organisatie. Dit tekent het methodische karakter van FSM: een brede toepasbaarheid van beschikbare best practices, zoals gedocumenteerd in bijvoorbeeld BiSL, in een gestructureerde aanpak. Dat maakt de FSM-methode praktisch toepasbaar en begrijpelijk. De opzet van de FSM-methode is geheel analoog aan de ISM-methode voor IT-beheer. De methodes worden door tientallen leveranciers van producten en diensten gebruikt bij het ondersteunen van betere dienstverlening in de praktijk van de informatievoorziening. Jan van Bon is een internationaal erkende deskundige auteur, hoofdredacteur en spreker. Zijn brede kennis en analytisch vermogen gebruikt hij, top-down, om kritisch de erkende frameworks en standaarden te beschouwen en daaruit kennis te selecteren en toepasbaar te maken. Wim Hoving heeft ruim 20 jaar ervaring in het invoeren én toepassen van procesmatig werken. Kritisch en autodidactisch heeft hij, bottom-up, constant gewerkt aan het verbeteren van de dienstverlening door praktisch te innoveren en samenhang aan te brengen tussen alle hulpmiddelen. In het boek bieden de auteurs de lezer een degelijke basis voor de aanpak van functioneel beheer. Daarbij kunnen lokaal aanwezige middelen, tools, en werkwijzen in die aanpak een plaats krijgen, zonder dat een ingrijpende reorganisatie noodzakelijk is. Door vanuit een krachtige structuur een praktische toepassing te vinden voor de eigen problematiek, kan een organisatie rendement halen uit de methodische aanpak die met FSM is vastgelegd.

It4it™ foundation - andrew josey, michelle supper - ebook (9789401801942)

Van haren publishing

This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification. This 2nd Edition of the document has been updated to align with the IT4IT Reference Architecture, Version 2.1. This Study Guide is excellent material for: * Individuals who require a basic understanding of the IT4IT Reference Architecture * IT Professionals/Practitioners who are responsible for delivering services in a way that is flexible, traceable, and cost-effective A prior knowledge of IT service management is advantageous but not required. While reading this Study Guide, the reader should also refer to the IT4IT documentation available at www.opengroup.org/it4it.

Text generative ai foundation courseware - wahbe rezek, thomas benard, bas duijmelings, fabienne mouris - ebook

Van haren publishing

Connectedness - katrin winkler, nicola bramwell - ebook

Van haren publishing

Projectmanagement ipma d examenvoorbereiding - bert hedeman, roel riepma - ebook (9789401807647)

Van haren publishing

Dit voorbereidingsboek IPMA D is een 'smust have's voor eenieder die zich voorbereidt op het Nederlandse IPMA D examen projectmanagement van IPMA Certificering Nederland op basis van de ICB versie 4. Dit voorbereidingsboek volgt dezelfde structuur als het basisboek 'sProjectmanagement op basis van ICB versie 4's en bevat een uitgebreide samenvatting van de verplichte leerstof en een groot aantal meerkeuzevragen en open vragen met antwoordmodel om de leerstof te oefenen. De samenvatting en de oefenvragen sluiten volledig aan op de eindtermen voor IPMA D, zoals IPMA Certificering Nederland deze heeft vastgelegd in haar examengids. In totaal bevat het voorbereidingsboek meer dan 250 meerkeuzevragen en meer dan 100 open vragen met meer dan 270 te scoren punten met antwoordmodel. Ofwel: een schat aan oefenmateriaal. In aanvulling op het examenvoorbereidingsboek IPMA D kan je tegen een geringe meerprijs ook nog voor een jaar toegang krijgen tot de bijbehorende kennisbank. Deze kennisbank bevat naast de samenvatting en de vragen, zoals die zijn opgenomen in dit voorbereidingsboek, veel extra meerkeuzevragen en open vragen om te oefenen. Daarnaast biedt de kennisbank uiteraard het digitale gemak dat je overal en altijd toegang hebt tot de leerstof en de daaraan gekoppelde vragenbank. Het examenvoorbereidingsboek IPMA D is gereviewd door een uitgebreid team van IPMA-trainers en IPMA-gecertificeerde projectmanagers.

Agile focus in governance - jeroen venneman, marjolijn feringa - ebook (9789401806978)

Van haren publishing

* Are you member of either the management team or the board and do you see the need to adapt your organization to Agile? Do you intend to make the organization more agile? * Are you a coach helping organizations in the transformation to becoming more agile? And are you planning to support this transition using a bottom-up or top-down approach? In this pocket guide you will find a practical approach on how to handle this. Governing an organization in a fast-changing world. And all this although the issues of the day require a lot of your attention and can distract you from the results you want to achieve. The authors consider how to operationalize the organization'ss strategic goals and consequently the governance of the entire organization. The authors start from the position of: * Clarifying what has to be achieved in the next quarter in order to achieve the strategic goals. * Introducing a system of short cyclical adjustments, with which you can respond to changing demand from customers or emerging laws and regulations. * Working closely together as management team or board towards the long-term strategic goals and preventing everyone within the organization from following their own goals. * Bringing more focus on the operationalization of the strategy, less 'sfire-fighting's and greater emphasis on fire prevention. * Getting a clear picture of what prevents your employees from doing their jobs effectively. Will you succeed in removing the barriers holding back your organization? The core message of this pocket guide is application of the FOCUS board. This is a visual approach to management and a strong tool for governing the organization. When this is applied, it will result in collaboration between all layers of the organization, enable short cyclical adjustment and provide a clear focus on achieving the strategic goals.

Scaling agile in organisaties - henny portman - ebook (9789401806244)

Van haren publishing

Dit boek gaat over organisaties die stappen willen zetten om teams meer autonomie te geven door besluitvorming decentraal neer te leggen en managementlagen en managers weg te halen om de teams zelf-organiserend te laten optreden. Daartoe komen in dit boek verschillende agile frameworks aan bod die het opschalen van agile teams ondersteunen. In het eerste deel komen een aantal agile-aanpakken van het eerste uur aan bod. Dit betreft agile-aanpakken op team-niveau die zowel binnen IT als niet-IT toepasbaar zijn. Als eerste worden Scrum, Kanban en Scrumban summier beschreven. Omdat Lean in vele agile-aanpakken een belangrijke rol vervult, wordt ook de essentie van Lean beschreven. Daarnaast komt aan de orde wat het betekent als er meerdere teams met elkaar moeten samenwerken. Aansluitend op het opschalen van een agile team naar meerdere agile teams wordt beschreven wat dat betekent voor het wel of niet nodig hebben van een projectorganisatie en welke rol permanente en tijdelijke PMO'ss hierbij spelen. Daarmee wordt ook duidelijk hoe de rol van de meer traditionele projectmanager zich kan ontwikkelen in situaties waarbij steeds meer agile teams geïmplementeerd worden en anderzijds welke nieuwe rollen er ontstaan waarvoor de projectmanager zich mogelijk kan kwalificeren. Het boek biedt een overzicht van de huidige stand van zaken met betrekking tot schaalbare agile frameworks. Allereerst de meest gebruikte schaalbare frameworks zoals SAFe, LeSS, Nexus, Disciplined Agile en Spotify en daarnaast meer hybride schaalbare methoden zoals PRINCE2 Agile en Agile Project Management. Van deze frameworks wordt een aantal kenmerken beschreven zodat onderlinge vergelijking mogelijk wordt. Aansluitend wordt bij de beschrijving van enkele minder bekende frameworks vooral ingezoomd op onderscheidende aspecten en technieken die eventueel ook binnen andere frameworks gebruikt kunnen worden. Naast de schaalbare agile frameworks krijgt u ook een overzicht van frameworks die helpen bij het creëren van een agile cultuur of mindset, waaronder AgileSHIFT, Open space Agility en Agile Fluency. Van eminent belang bij implementeren van een schaalbaar agile framework waar u ook een eerste opzet inclusief valkuilen van krijgt. Kortom, dit boek is een onmisbare wegwijzer bij het vinden van uw pad naar een meer wendbare organisatie.

Better practices of project management based on ipma competences - john hermarij - ebook (9789401806275)

Van haren publishing

This is the revised edition of the first text book in English specially developed for training for IPMA-D and IPMA-C exams, now based on Version 4 of the ICB. In this 4th edition, the text has been restructured and extended to align with the structure and scope of the competence elements in the ICB version 4, divided into Practice competences, People competences and Perspective competences. Therefore, this book will be essential guidance and study book for everyone studying for the IPMA-D, IPMA-C and IPMA-B exams. Besides that, it is an extremely rich source book for those project managers that have committed themselves to a lifelong professional development. In addition, the book had to be applicable to groups of project managers originating from diverse cultures. For this reason, this is not a book that tells how a Westerner must behave in an Arab or an Asian country, but one that looks at the different subjects covered in the ICB, as seen from diverse cultural standpoints. Each chapter is based on the same structure: Key concepts, Introduction, Actions that lead to competence development, Self-assessment, Special topics, Assignments. Text boxes, additional to the main text, give additional explanation to the main text. An elaborate Index of terms allows that this book can be used as a highly up-to-date information source to all aspects of project management. Next to that all, a web-site is available with videos, discussion fora on specific topics, and the opportunity to discuss with the author.

Scrum a pocket guide - gunther verheyen - ebook

Van haren publishing

Ipma reference guide icb4 in an agile world - ipma - ebook

Van haren publishing

Individual competence baseline for project management - ipma - ebook

Van haren publishing

Business informatiemanagement in de praktijk - jacinta hall, jasper maas - ebook

Van haren publishing

Lssa lean (six sigma) yellow belt courseware - h.c. theisens, t. hesp, d. harborne - ebook

Van haren publishing

Lean six sigma yellow & orange belt - ir. h.c. theisens - ebook

Van haren publishing

3. auflage - handbuch - nader k. rad - ebook

Van haren publishing

It service management: iso/iec 20000:2018 - introduction and implementation guide - dolf van der haven - ebook (9789401807036)

Van haren publishing

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

The digital practitioner pocket guide - the open group - ebook (9789401807128)

Van haren publishing

"The Digital Practitioner Pocket Guide is designed to be a handy reference guide to selected parts of the Digital Practitioner Body of Knowledge™ Standard. It is designed to help: * Those who require a first introduction and basic understanding of the Digital Practitioner Body of Knowledge Standard * Individuals who wish to create and manage product offerings with an increasing digital component, or lead their organization through Digital Transformation * IT professionals working within any size organization, from a startup through to a large enterprise, that has adopted digital approaches It covers the following topics: * A brief introduction to the Digital Practitioner Body of Knowledge Standard * An introduction to key terminology, key concepts, and the structure of the Body of Knowledge * Basic concepts employed by the Digital Practitioner * The capabilities of digital infrastructure and initial concerns for its effective, efficient, and secure operation * The objectives and activities of application development * Why product management is formalized as a company or team grows, and the differences between product and project management * The key concerns and practices of work management as a team increases in size * The basic concepts and practices of operations management in a digital/IT context * How to coordinate as the organization grows into multiple teams and multiple products * IT investment and portfolio management * Organizational structure, human resources, and cultural factors * Governance, risk, security, and compliance * Information and data management on a large scale * Practices and methods for managing complexity using Enterprise Architecture"

The complete project manager - roel wessels - ebook (9789401804028)

Van haren publishing

This book is about the how of project management and about how you as a project manager can use a proactive attitude to stay in control, even during difficult situations. It shows you how to become an influencer of the path to the end result, of your environment, of your team and of your effectiveness. Today'ss project managers have to meet high expectations. Challenging goals, a strong focus on cost management and lead times, serving the interests of different stakeholders and many dependencies between subprojects make project management an increasingly complex affair - especially in an environment where change and uncertainty have become the new norm. In addition, the creative abilities of knowledge workers have to be optimally utilised, which requires less hierarchical organisational structures and more multidisciplinary collaboration. Having the right project management skills is therefore essential at virtually every level of an organisation. As a result of these challenges, there is a growing demand for comprehensive methods and the popularity of Agile is on the rise. On the other hand, the increased complexity also results in a need for simplicity. That is what this book is about: going back to the basics, being able to combine useful elements from different methods and focusing on the most important aspect of all: the person behind the project manager! This book contains a wealth of practical descriptions with useful examples and anecdotes. Readers are constantly stimulated to internalise the essence and put it into practice in a manner that suits their own style and personality. That is the only way to keep at it, be successful and make others believe in you! The book consists of three parts. Part 1 (chapters 1 to 4) describes how to set up and manage a project. The focus is on the basic principles, the essence of taking control, creating structure and using Agile behavior. Part 2 (chapters 5 and 6) explains how to draw up a plan and schedule in small steps, which results in improved completeness, coordination and support. Finally, part 3 (chapters 7 to 10) covers how to manage the project execution: how to realize the path to the final goal with a strict PDCA rhythm, how to evaluate the quality of interim results and how to keep your team and environment motivated.

Privacy & data protection essentials courseware - english - ruben zeegers, theo wanders - ebook (9789401804592)

Van haren publishing

Besides the Privacy & Data Protection Essentials Courseware - English () publication you are advised to obtain the publication EU GDPR, A pocket guide (). Privacy & Data Protection Essentials (PDPE) covers essential subjects related to the protection of personal data. Candidates benefit from a certification that is designed to impart all the required knowledge to help ensure compliancy to the General Data Protection Regulation (GDPR). This regulation affects every organization that processes European Union personal data. Wherever personal data is collected, stored, used, and finally deleted or destroyed, privacy concerns arise. With the European Union GDPR the Council of the European Union attempts to strengthen and unify data protection for all individuals within the European Union. Within the European Union regulations and standards regarding the protection of data are stringent. The GDPR came into effect in May 2016 and organizations had until May 2018 to change their policies and processes to ensure that they fully comply with the GDPR. Companies outside Europe also need to comply the GDPR when doing business in Europe. One of the solutions to comply on the GDPR is to train and qualify staff. Certified professionals with the right level of knowledge will help your organization to comply the GDPR. The EXIN Privacy & Data Protection program covers the required knowledge of legislation and regulations relating to data protection and how this knowledge should be used to be compliant. The EXIN Privacy & Data Protection Essentials is part of the EXIN qualification program Privacy and Data Protection.

Scrum - a pocket guide - gunther verheyen - ebook (9789401803779)

Van haren publishing

"This pocket guide to Scrum is the one book for everyone who wants to learn or re-learn about Scrum. The book describes the framework as it was designed and intended, with a strong focus on the purpose to the rules and adding an historical perspective to Scrum and the Agile movement. Several elements that were described in the first edition of Scrum - A Pocket Guide (2013) were later added to the official Scrum Guide. The most noticeable ones are the Scrum Values (2016) and the description of the 3 questions of the Daily Scrum as a good, yet optional practice (2017). As the balance of society keeps shifting from industrial labor to digital work, complexity and unpredictability keep increasing. The need for agility through Scrum increases equally, in and beyond software and product development. This 2nd edition of Scrum - A Pocket Guide offers the clarity and insights on Scrum that many organizations need, today and in the foreseeable future. Scrum - A Pocket Guide is an extraordinarily competent book. It flows with insight, understanding, and perception. This should be the de facto standard handout for all looking for a complete, yet clear overview of Scrum without being bothered by irrelevancies. (Ken Schwaber, Scrum co-creator) The author, Gunther Verheyen, is a seasoned Scrum practitioner (2003). Throughout his standing career as a consultant, Gunther has employed Scrum in diverse circumstances. He was partner to Ken Schwaber and Director of the Professional Scrum series at Scrum.org. He is the founder of Ullizee-Inc and engages with people and organizations as an independent Scrum Caretaker."

Verism™ professional courseware - helen morris, liz gallacher - ebook (9789401803854)

Van haren publishing

Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSM™ provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSM™ allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSM™ concepts, and to be a guide to your understanding of service management and its use across the whole organization.

Six sigma for it management - a pocket guide - sven den boer - ebook (9789401801287)

Van haren publishing

Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the 'shigh-water mark's of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the 'swhat's of Service Management; Six Sigma defines the 'show's of process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics. This Pocket guide, provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organizations.

Data literacy practitioner's guide - michel dekker - ebook

Van haren publishing

Project management by icb4 - bert hedeman, roel riepma - ebook

Van haren publishing

Obm foundation kursmaterialien-deutsch - robert den broeder, joost kerkhofs - ebook

Van haren publishing

Obm foundation kursmaterialien - robert den broeder, joost kerkhofs - ebook

Van haren publishing

The it4it™ reference architecture, version 2.1 - a pocket guide - andrew josey - ebook (9789401801713)

Van haren publishing

This Pocket Guide provides a concise introduction to the IT4IT™ Reference Architecture, Version 2.1, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. This Pocket Guide is based on the IT4IT Reference Architecture Version 2.1. What'ss more, it'ss authoritative with material derived from the official IT4IT documentation and contributions from members of the IT4IT Forum. The audience for this Pocket Guide is: * Individuals who require a basic understanding of the IT Value Chain and IT4IT Reference Architecture * IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective * IT Professionals / Practitioners who are focused on instrumenting the IT management landscape * IT leaders who are concerned about their operating model * Enterprise Architects who are responsible for IT business transformation Topics covered include: * An introduction to the IT4IT Reference Architecture, the structure of the IT4IT standard, and the positioning of the IT4IT standard in the standards landscape * The IT Value Chain and IT4IT Reference Architecture concepts, including Value Streams * The Strategy to Portfolio (S2P) Value Stream * The Requirement to Deploy (R2D) Value Stream * The Request to Fulfill (R2F) Value Stream * The Detect to Correct (D2C) Value Stream * A summary of the differences between the IT4IT Reference Architecture and ITIL

Operating model canvas - andrew campbell, mark lancelott, mikel gutierrez - ebook (9789401800723)

Van haren publishing

The journey from strategy to operating success depends on creating an organization that can deliver the chosen strategy. This book, explaining the Operating Model Canvas, shows you how to do this. It teaches you how to define the main work processes, choose an organization structure, develop a high-level blueprint of the IT systems, decide where to locate and how to lay out floor plans, set up relationships with suppliers and design a management system and scorecard with which to run the new organization. The Operating Model Canvas helps you to create a target operating model aligned to your strategy. The book contains more than 20 examples ranging from large multi-nationals to government departments to small charities and from an operating model for a business to an operating model for a department of five people. The book describes more than 15 tools, including new tools such as the value chain map, the organization model and the high-level IT blueprint. Most importantly, the book contains two fully worked examples showing how the tools can be used to develop a new operating model. This book should be on the desk of every consultant, every strategist, every leader of transformation, every functional business partner, every business or enterprise architect, every Lean expert or business improvement champion, in fact everyone who wants to help their organization be successful. Additional content can be found on the website for the Operational Model Canvas: Www.operatingmodelcanvas.com

Individual competence baseline for programme management - ipma - ebook

Van haren publishing

Organisational competence baseline for developing competence in managing by projects - ipma - ebook

Van haren publishing

Kritisch denken over digitalisering - danny greefhorst, theo theunissen, peter beijer - ebook

Van haren publishing

Organisational competence baseline for developing competence in managing by projects - ipma - ebook

Van haren publishing