Basiskennis informatiebeveiliging op basis van iso27001 en iso27002 - 4de herziene druk - hans baars, jule hintzbergen, kees hintzbergen - ebook

Van haren publishing

"Dit boek is in eerste instantie ontwikkeld als studieboek voor het examen Information Security Foundation based on ISO/IEC 27001 van EXIN. De vierde druk is een ingrijpende herziening van de vorige druk, waarbij de inhoud is aangepast aan de totaal herziene versie van de ISO/IEC 27002 die in 2022 is verschenen. Het bevat de basiskennis die onmisbaar is voor iedereen die beroepsmatig betrokken is bij informatiebeveiliging of IT. In al deze gevallen is kennis over informatiebeveiliging van belang en dit boek geeft daarom inzicht en achtergrondinformatie over de maatregelen die een organisatie zou kunnen nemen om informatie passend te beschermen. Soms worden beveiligingsmaatregelen afgedwongen door wet- en regelgeving. De inhoud is afgestemd op de Nederlandse context, zonder de internationale samenhang van informatiebeveiliging uit het oog te verliezen. Informatietechnologie kent immers geen grenzen. Kortom, dit boek is bedoeld voor iedereen die basiskennis van informatiebeveiliging op wil doen: * Lijnmanagers die kennis moeten hebben van informatiebeveiliging omdat zij daarvoor binnen hun afdeling verantwoordelijk zijn. * Directieleden en zelfstandigen zonder personeel omdat ook zij verantwoordelijk zijn voor het beschermen van de eigendommen en informatie die zij bezitten. * Iedereen die thuis met computers werkt; ook dan is een bepaald gevoel van bewustwording belangrijk."

Certificado pm2 foundation por open pm2 group courseware - - ebook

Van haren publishing

Half double metodologien foundation guide - half double institute - ebook

Van haren publishing

Half double metodologien foundation guide - half double institute - ebook

Van haren publishing

Process improvement with lean six sigma for operational excellence - bart a. lameijer - ebook (9789401808309)

Van haren publishing

Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation'ss flexibility. Thereby allowing one to adjust to changes in demand and other circumstances. An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities. Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.

Open agile architecture™ - andrew josey - ebook (9789401807265)

Van haren publishing

Open Agile Architecture™, a standard of The Open Group, offers an approach to architect at scale with agility. It provides guidance and best practices for Enterprise Architects seeking to transition into Agile and Digital contexts. Empowering an Enterprise to Succeed with its Digital-Agile Transformation Agile teams drive the enterprise'ss Digital Transformation by inventing new business models, delivering superior customer experiences, developing digital products, and architecting highly-automated operating systems. The Open Agile Architecture Standard was designed keeping the needs of all business stakeholders in mind: * Business Leaders - to drive the enterprise'ss Digital and Agile change journey * Enterprise Architects - to extend their scope of influence in an Agile at scale world * Product Managers - to help transform customer experience, innovate products, and generate growth * Product Owners - to accelerate their transformation from managing feature backlogs to steering value delivery * Operations Managers - to enable them to leverage Lean and automation to generate sustainable competitive advantages * Software Engineers - to leverage the power of digital technologies to co-innovate with the business The more Agile the enterprise, the faster the learning cycles, and faster learning cycles translate to shorter time-to-market resulting in more agility. By adopting an Open Agile Architecture approach, your organization can capitalize on this accelerated learning cycle, meaning your Agile and Digital capabilities continuously and simultaneously co-create one another.

Bian - guy rackham, hans tesselaar, klaas de groot - ebook (9789401803168)

Van haren publishing

The Banking Industry Architecture Network (BIAN) is a global, not-for profit association of banks, solution providers, consultancy companies, integrators and academic partners with the shared aim of defining a semantic standard for the banking industry covering almost all the well-known architectural layers. The BIAN was formed in 2008 by a group of banks and solution providers with the shared aim of defining a semantic Service Operation standard for the financial services industry. At a later stage other standards bodies, like ISO and IFX, joined along with some academic partners. BIAN'ss expectation is that a standard definition of business functions and service interactions that describe the general construct of any bank will be of significant benefit to the industry. When compared to an increasing number of proprietary designs, a dedicated industry standard, like BIAN, provides the following main benefits: * It enables the more efficient and effective development and integration of software solutions for and between banks; * It significantly lowers the overall integration costs; * It improves the operational efficiency within and between banks and provides the opportunity for greater solution and capability re-use within and among banks; * It supports the current need for more industry integration and collaboration through the usage of (open) APIs; * It supports the adoption of more flexible business service sourcing models and enhances the evolution and adoption of shared third party business services; * It supports FinTechs and RegTechs to gain an easy insight in the complex financial services industry structure. This book is intended for those enterprise, business and solution architects in the financial services industry (FSI) who are interested in applying the BIAN Industry Standard in their organization. It will provide readers with in-depth knowledge to help them understand the full construct of BIAN artifacts, how to apply them and how they can contribute to help the BIAN standard fulfill their (organization'ss) needs. The authors of the book expect the readers to have an in-depth knowledge of IT architectural principles and methodologies.

Ipma-c op basis van icb 4 courseware - bert hedeman, roel riepma - ebook (9789401804295)

Van haren publishing

Naast de publicaties, IPMA-C op basis van ICB 4 Courseware - herziene druk () adviseren wij bij dit materiaal gebruik te maken van het boek Projectmanagement op basis van ICB versie 4 - 4de herziene druk - IPMA B, IPMA C, IPMA-D , IPMA PMO () De inhoud is gebaseerd op de Individual Competence Baseline version 4 (ICB4) van de International Project Management Association (IPMA) en beschrijft alle vakinhoudelijke, gedragsmatige en contextuele competenties voor de projectprofessional zoals deze zijn gespecificeerd in de examengids van IPMA Nederland. Deze 4-daagse training en halve dag examentraining is bedoeld voor projectmanagers met minimaal 3 jaar ervaring op het gebied van projectmanagement. De training richt zich op het versterken van zowel de 'sharde's als 'szachte's kant van projectmanagement. Deze training leidt op tot het examen IPMA-C van IPMA Certificering Na afloop van de training is de deelnemer in staat zelfstandig niet-complexe projecten te leiden en kan een projectmanager van beperkt complexe projecten ondersteunen. Tevens stelt de training de deelnemer in staat het IPMA-C examen met goed gevolg af te leggen.

Ipma-c op basis van icb 4 courseware - bert hedeman - ebook (9789401804288)

Van haren publishing

Naast de publicaties, IPMA-C op basis van ICB 4 Courseware - herziene druk () adviseren wij bij dit materiaal gebruik te maken van het boek Projectmanagement op basis van ICB versie 4 - 4de herziene druk - IPMA B, IPMA C, IPMA-D , IPMA PMO () De inhoud is gebaseerd op de Individual Competence Baseline version 4 (ICB4) van de International Project Management Association (IPMA) en beschrijft alle vakinhoudelijke, gedragsmatige en contextuele competenties voor de projectprofessional zoals deze zijn gespecificeerd in de examengids van IPMA Nederland. Deze 4-daagse training en halve dag examentraining is bedoeld voor projectmanagers met minimaal 3 jaar ervaring op het gebied van projectmanagement. De training richt zich op het versterken van zowel de 'sharde's als 'szachte's kant van projectmanagement. Deze training leidt op tot het examen IPMA-C van IPMA Certificering Na afloop van de training is de deelnemer in staat zelfstandig niet-complexe projecten te leiden en kan een projectmanager van beperkt complexe projecten ondersteunen. Tevens stelt de training de deelnemer in staat het IPMA-C examen met goed gevolg af te leggen.

O-ttps: for ict product integrity and supply chain security - sally long - ebook (9789401800945)

Van haren publishing

This Management Guide provides guidance on why a technology provider should use the Open Trusted Technology Provider Standard (O-TTPS) - Mitigating the Risk of Tainted and Counterfeit Products (approved by ISO/IEC as ISO/IEC 20243:2015) and why they should consider certification to publicly register their conformance to the standard. The O-TTPS is the first standard with a certification program that specifies measurable conformance criteria for both product integrity and supply chain security practices. The standard defines a set of best practices that ICT providers should follow throughout the full life cycle of their products from design through disposal, including their supply chains, in order to mitigate the risk of tainted and counterfeit components. The introduction of tainted products into the supply chain poses significant risk to organizations because altered products can introduce the possibility of untracked malicious behavior. A compromised electronic component or piece of malware enabled software that lies dormant and undetected within an organization could cause tremendous damage if activated remotely. Counterfeit products can also cause significant damage to customers and providers resulting in rogue functionality, failed or inferior products, or revenue and brand equity loss. As a result, customers now need assurances they are buying from trusted technology providers who follow best practices with their own in-house secure development and engineering practices and also in securing their out-sourced components and their supply chains. This guide offers an approach to providing those assurances to customers. It includes the requirements from the standard and an overview of the certification process, with pointers to the relevant supporting documents, offering a practical introduction to executives, managers, and those involved directly in implementing the best practices defined in the standard. As the certification program is open to all constituents involved in a product'ss life cycle this guide should be of interest to: * ICT provider companies (e.g. OEMs, hardware and software component suppliers, value-add distributors, and resellers), * Business managers, procurement managers, product managers and other individuals who want to better understand product integrity and supply chain security risks and how to protect against those risks and, * Government and commercial customers concerned about reducing the risk of damage to their business enterprises and critical infrastructures, which all depend heavily on secure ICT for their day-to-day operations.

Process improvement with lean six sigma for operational excellence - bart a. lameijer - ebook (9789401808316)

Van haren publishing

Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation'ss flexibility. Thereby allowing one to adjust to changes in demand and other circumstances. An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities. Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.

Lean six sigma green & black belt - ir. h.c. theisens - ebook

Van haren publishing

Open agile architecture™ - andrew josey - ebook (9789401807272)

Van haren publishing

Open Agile Architecture™, a standard of The Open Group, offers an approach to architect at scale with agility. It provides guidance and best practices for Enterprise Architects seeking to transition into Agile and Digital contexts. Empowering an Enterprise to Succeed with its Digital-Agile Transformation Agile teams drive the enterprise'ss Digital Transformation by inventing new business models, delivering superior customer experiences, developing digital products, and architecting highly-automated operating systems. The Open Agile Architecture Standard was designed keeping the needs of all business stakeholders in mind: * Business Leaders - to drive the enterprise'ss Digital and Agile change journey * Enterprise Architects - to extend their scope of influence in an Agile at scale world * Product Managers - to help transform customer experience, innovate products, and generate growth * Product Owners - to accelerate their transformation from managing feature backlogs to steering value delivery * Operations Managers - to enable them to leverage Lean and automation to generate sustainable competitive advantages * Software Engineers - to leverage the power of digital technologies to co-innovate with the business The more Agile the enterprise, the faster the learning cycles, and faster learning cycles translate to shorter time-to-market resulting in more agility. By adopting an Open Agile Architecture approach, your organization can capitalize on this accelerated learning cycle, meaning your Agile and Digital capabilities continuously and simultaneously co-create one another.

Succesvol digitaal transformeren - marc beijen - ebook (9789401806947)

Van haren publishing

Dit boek is, zoals de ondertitel aangeeft, in eerste instantie bedoeld voor bestuurders en managers. Maar het is eigenlijk onmisbaar voor iedereen die met digitale transformatie te maken heeft. Het biedt een waardevolle reflectie op in de dagelijkse praktijk ontwikkelde kennis en opgebouwde ervaring, toegespitst op de aanpak van hedendaagse digitale business-uitdagingen. Geschreven in begrijpelijke taal en vanuit een krachtige, logische opbouw. De auteur geeft heldere uitleg over de onderwerpen die er toe doen, zoals de noodzaak voor digitaal transformeren, de samenhang met de business-strategie en de essentiële verschillen in uitgangsposities tussen organisaties. Wat nu te doen wordt concreet en praktisch uitvoerbaar gemaakt aan de hand van een fasemodel en door vijf noodzakelijke digitale doorbraken te benoemen en uit te werken tot heldere doelen, die als onderdeel van de beoogde digitale strategie in de verandercyclus zouden moeten worden opgenomen. Het gepresenteerde fasemodel bevat drie fasen - van productfocus in de eerste fase naar klantoriëntatie in de tweede fase, gevolgd door een derde fase waarin de klant centraal staat. Het boek beschrijft wat er nodig is om deze stappen te zetten - de opgenomen checklist geeft organisaties richting. Dat helpt bij het opstellen van een strategie en het komen tot een goede routekaart voor organisaties om te transformeren. 'sHet boek 'sSuccesvol Digitaal Transformeren's leest als een trein. Knap hoe in amper 100 pagina'ss de essentie van het vakgebied digitale transformatie is gevat. Maar het thema is ook nog eens heel praktisch gemaakt, de onderliggende vakgebieden (zoals datamanagement, enterprise architectuur, changemanagement) zijn aan elkaar geknoopt én begrijpelijk uitgelegd. Ik denk dat het boek in een grote behoefte voorziet, omdat veel boeken en artikelen over dit thema ofwel vol zitten met niet verder beschreven buzzwords, of vervallen in academisch jargon dat voor de gemiddelde lezer onbegrijpelijk is. Dit boek zit mooi tussen academische wereld en praktijk, zonder in compromissen te vervallen's Frank Harmsen, bijzonder hoogleraar Digital Transformation, Maastricht University

It service management: iso/iec 20000:2018 - introduction and implementation guide - dolf van der haven - ebook (9789401807029)

Van haren publishing

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Introduction to blockchain technology - tiana laurence - ebook (9789401805049)

Van haren publishing

"Blockchain technology has come a long way since the initial vision published by Satoshi Nakamoto in 2008. Big buzz words like ""bitcoin,"" ""blockchain,"" and ""cryptocurrency"" are everywhere. Companies and governments have started to use blockchain technology in earnest and will increasingly do so for the foreseeable future. This book takes an in-depth look at blockchain technology and how users can take advantage of its potential. Since its initial conception, blockchain has encompassed both a social promise and new technology. Originally proposed as a solution for Bitcoin'ss cryptocurrency record-keeping system, blockchains are now used to store the records of all types of applications. Core services we all depend on like the transfer of money, voting, land records, IP rights, and identity all rely on intermediaries. Blockchain software has begun taking the place of these antiquated systems. The software becomes the trusted record-keeping system, and the rules programed into the software become the intermediaries. This book explains the fundamentals of blockchain technology and assumes that the reader has little to no knowledge of the subject. Topics are explained as simply as possible, while not obscuring details that may affect the reader. It also gives the reader insight into the critical differences in blockchain software and will provide them with a basic understanding of how and why these systems work. After reading this book, the reader will be able to speak with confidence on the topic, know key differences in technology. The reader will also have critical insight into blockchain software'ss inherent limitations and shortcomings. This book is also the definitive guide to the Blockchain Technology Foundation (BTF) exam from EXIN. It will prepare the reader for the test, and each chapter ends with review questions for extra guidance in preparing for the exam."

Projectmanagement voor opdrachtgevers - michiel van der molen - ebook (9789401804493)

Van haren publishing

Projectmanagement is meer dan het werk van de projectmanager: als opdrachtgever speel je een sleutelrol. Dit boek helpt je om als opdrachtgever effectief en efficiënt strategische sturing te geven aan projecten. Daarnaast geeft dit boek antwoorden op praktische vragen waar je als opdrachtgever mee geconfronteerd wordt. Dit boek is bestemd voor managers die in de rol van opdrachtgever verantwoordelijk zijn voor verschillende soorten projecten, zoals productontwikkeling, infrastructurele werken, woningbouw, bedrijfsverhuizingen of ICT-projecten. Daarnaast is het nuttig voor projectmanagers om door de bril van een opdrachtgever naar hun eigen rol te kijken. Veel grote organisaties bevinden zich in een overgang van een 'sklassieke's naar een 'sagile's aanpak van projecten, met ingrijpende gevolgen voor de wijze waarop managers bij projecten betrokken zijn. Deze zesde druk biedt managers hierbij ruime ondersteuning. Met meer dan 15.000 verkochte exemplaren is dit boek uitgegroeid tot hét standaardwerk over opdrachtgeverschap van projecten. Het boek is voorzien van illustraties van Johan van Zanten (Studio Noord, Amsterdam). "... levert op een zeer toegankelijke wijze uiterst bruikbare informatie voor iedere manager die geconfronteerd wordt met het besturen van projecten. Een aanrader dus." (Manager & Literatuur) "... gaat in op 'suit het leven gegrepen's vragen waarmee opdrachtgevers worstelen. Helder en beknopt geschreven, zoals opdrachtgevers dat graag zien." (Projectie) "... een overzichtelijk en vooral leesbaar boek...een goed voorbereide opdrachtgever is onontbeerlijk voor het succes van het project. Dit boek is daar een uitstekend middel voor." (Projectmanager)

Agile scrum handboek - frank turley, nader k. rad - ebook (9789401803526)

Van haren publishing

Dit is een eenvoudige, gemakkelijk te begrijpen gids voor iedereen die het Agility concept en het Scrum framework wil leren. Het behandelt de onderliggende concepten en principes, samen met Scrum rollen en verantwoordelijkheden, gebeurtenissen, artifacts en schalingsbenaderingen. Ook komen algemene praktijken en technieken aan de orde. ❶ In plaats van lof te uiten voor Agility, concentreert het boek zich op het begrijpen van de ware betekenis ervan op een eenvoudige en consistente manier en bekijkt het de soorten projecten waarvoor het werkt en waarvoor mogelijk niet. Dit fundament helpt je de weg te vinden in dagelijkse problemen in de echte wereld. ❷ Het boek is een complete gids voor de kern van het Scrum framework, gebaseerd op de Scrum Guide (editie november 2017). Het behandelt alle rollen en verantwoordelijkheden, events en artifacts. Met een korte sectie over het schalen van Scrum. ❸ Er is een hoofdstuk over eXtreme Programming, dat is gebruikt als excuus om een aantal van de belangrijkste Agile werkwijzen en technieken, zoals Test Driven Development en Pair Programming, op een geïntegreerde manier te verkennen. ❹ Het vierde hoofdstuk is een overzicht van de DSDM® methodiek, dat voornamelijk gericht is op de aanpak en het beheer van scope en fixed-price contracten op een gestructureerde manier. ❺ In het laatste hoofdstuk staat een overzicht van Kanban en ScrumBan. Dit boek is in lijn met het certificeringsprogramma van EXIN Agile Scrum Foundation.

Privacy & data protection foundation - ruben zeegers - ebook (9789401803601)

Van haren publishing

Privacy & Data Protection Foundation Courseware - English Besides the Privacy & Data Protection Foundation Courseware - English () publication you are advised to obtain the publication EU GDPR, A pocket guide (). Privacy & Data Protection Foundation covers the main subjects related to the protection of personal data. Candidates benefit from a certification that is designed to impart all the required knowledge to help ensure compliancy to the General Data Protection Regulation. Within the European Union regulations and standards regarding the protection of data are stringent. The General Data Protection Regulation (GDPR) went into force in May 2016 and organizations have until May 2018 to change their policies and processes to ensure they fully comply. Companies outside Europe will also need to comply when doing business in Europe. One of the solutions to comply in time is to qualify staff. Having certified professionals with the right level of knowledge can help prepare your organization to face these opportunities. The EXIN Privacy & Data Protection program covers the required knowledge of legislation and regulations relating to data protection and how this knowledge should be used to be compliant.

Privacy & data protection foundation - ruben zeegers - ebook (9789401803618)

Van haren publishing

Besides the Privacy & Data Protection Foundation Courseware - English () publication you are advised to obtain the publication EU GDPR, A pocket guide (). Privacy & Data Protection Foundation covers the main subjects related to the protection of personal data. Candidates benefit from a certification that is designed to impart all the required knowledge to help ensure compliancy to the General Data Protection Regulation. Within the European Union regulations and standards regarding the protection of data are stringent. The General Data Protection Regulation (GDPR) went into force in May 2016 and organizations have until May 2018 to change their policies and processes to ensure they fully comply. Companies outside Europe will also need to comply when doing business in Europe. One of the solutions to comply in time is to qualify staff. Having certified professionals with the right level of knowledge can help prepare your organization to face these opportunities. The EXIN Privacy & Data Protection program covers the required knowledge of legislation and regulations relating to data protection and how this knowledge should be used to be compliant.

Iso/iec 20000 - jan van bon, marianne nugteren, selma polter - ebook

Van haren publishing

Implementing strategic sourcing - christine v bullen, gad j. selig, richard lefave - ebook (9789401801270)

Van haren publishing

This informative, comprehensive, yet practical guide provides readers with a complete tool-kit of how to approach global sourcing successfully. Based on real world experiences on implementing and sustaining global sourcing the book provides readers with key guidance on: * Foundations of Strategic Sourcing * Management, risk, governance and legal considerations * Organizational change, innovation and relationship management * Transition planning and the end-game * Successful principles for new business development from a service provider perspective * Future trends, summary and lessons learned Ultimately this guide will take readers from 'sprinciples's to 'show to'ss's including: * How to develop, implement, manage and govern an effective global sourcing strategy and plan * How to put in place policies and processes that can be monitored to provide a balanced approach to sourcing * How to build a strategic top-down framework coupled with an operational roadmap * How to incorporate bottom-up implementation principles and practices that work * How to ensure a coordinated, cost-effective and value-delivery plan and operating environment for strategic and tactical sourcing. In addition, it addresses the following areas in a comprehensive, yet easy to use and practical manner: * Integrates strategic and operational concepts and practices * Covers both clients and providers * Supports the practice of global sourcing by leveraging and integrating professional rigor for best practices * Provides practical knowledge, techniques, checklists and methodologies that can be used in any environment globally * Includes many examples of current and emerging best practices * Is broad and comprehensive, yet drills down to specific 'show to's details in all chapters * Provides a global view of sourcing It comes highly recommended.

It outsourcing - denis verhoef, gerard wijers - ebook (9789401801218)

Van haren publishing

As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: * cost-efficient operations; * delivery of IT services at lower cost through economies of scale; * improvements in time-to-market of IT solutions; * improvements in capability and * quality of IT service delivery. This essential guide looks at the procedures needed to achieve all these benefits when contracting an outsourcing partner. It explains the benefits of a well thought-out and practical approach to selecting a partner; a partner, indeed, whose performance may make or break an organization'ss delivery to market. This book is a key reference guide to anyone procuring IT services and also to those who are responsible for maintaining the contract once signed. By covering all aspects of the Outsourcing contracting process, its guidance will help reduce risks and miscommunication. In addition its approach to the Request for Proposal (also known as Invitation to Tender) shows how clarity at this stage can deliver significant benefits as the services go live in the operational phase.

Service agreements - robert benyon, robert johnston - ebook (9789401801300)

Van haren publishing

Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.

Frameworks for it management - ebook (9789401801324)

Van haren publishing

Note: This book is available in several languages: Chinese, German, English. An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Written by well known experts in each field, this new publication focuses on explaining the potential value and characteristics of each of these instruments in a clear and structured manner.

Sustainable project management - sara bossi, gilbert silvius, max panaro, peter purckhauer - ebook

Van haren publishing

Data management courseware based on cdmp fundamentals - bas van gils, denise harders, ingrid stap - ebook (9789401808019)

Van haren publishing

Besides the courseware publication (), you are advised to obtain the DAMA DMBOK publication (). Optionally, you can use the publication Data management: a gentle introduction () as inspiration for examples and quotes about the field of data management. This material is intended to prepare participants for the CDMP exam by DAMA International. The courseware can only be ordered by partners and is based on the current version of the DAMA DMBOK. The material will be updated when new versions of DMBOK are published. DAMA DMBOK is the industry reference for data management. It is published by DAMA International and is currently in its second version. The DMBOK is developed by professionals and can be seen as a collection of best practices. The domain of data management is divided into functional areas which are discussed in terms of definitions (what is it), goals (what are we trying to achieve), steps (what are typical activities), inputs/outputs, and participating roles. Developing and sustaining an effective data management function is far from an easy task. The DMBOK framework is adopted by many organizations as the foundation for their data management function: standardized language and good practices speed up the learning process. After the training, you have an overview of the field of data management, its terminology, and current best practices.

Contractmanagement bij project- en servicemanagement - de methode cats rvm - linda tonkes, richard steketee - ebook (9789401808842)

Van haren publishing

Dit boek beschrijft de methode CATS RVM, waarin middels realisatie- en verificatiemanagement de relatie wordt gelegd tussen contractmanagement en project- en servicemanagement. De methode CATS RVM is toe te passen binnen publieke en private organisaties, bij opdrachtgevers en leveranciers. Realisatie- en verificatiemanagement is het realiseren van de met het contract beoogde doelstellingen door tijdens de uitvoeringsfase van een contract proactief alle in het contract vastgelegde prestaties te realiseren en verifiëren, alle met de prestatie gepaard gaande risico'ss te beheersen, alle leveringsprocessen in te richten en de van toepassing zijnde leveringsmanagementprocessen af te stemmen tussen opdrachtgever en leverancier en de voorbereidingen voor deze activiteiten te treffen voorafgaand aan de uitvoeringsfase. CATS RVM biedt een methodische aanpak voor het managen van contracten in project- en servicemanagement. Het beschrijft de uitgangspunten, de rollen, de aandachtspunten voor de realisatie- en verificatiemanager in het domein van leveringsmanagement en het domein van contractmanagement en de te volgen werkwijze. Naast een beschrijving van de methode biedt dit boek daarnaast een beschrijving van de meest voorkomende leveringsmanagementprocessen in zowel service- als projectmanagement. De methode CATS RVM sluit aan op de best practice contractmanagementmethode CATS CM. Hoewel dit boek aansluit op het boek CATS CM versie 4, van werken aan contracten naar contracten die werken, is het volledig zelfstandig leesbaar. Daar waar relevant zijn onderdelen uit CATS CM ook in dit boek beschreven. Dit boek is geschikt voor iedereen die in het leveren van diensten, producten of projecten te maken krijgt met inkoop- en/of verkoopcontracten. Hiertoe behoren in ieder geval projectmanagers, servicemanagers, facilitair managers, verantwoordelijken voor een technische dienst en verantwoordelijken voor de levering van hrm-diensten. Ook degenen die in een aangrenzend domein, zoals contractmanagement, inkoop, verkoop, risicomanagement of compliance werken en iedereen die in een meer tactische of strategische rol verantwoordelijk is voor contracten zullen in dit boek veel nuttige informatie vinden.

Data management courseware based on cdmp fundamentals - bas van gils, denise harders, ingrid stap - ebook (9789401808002)

Van haren publishing

Besides the courseware publication (), you are advised to obtain the DAMA DMBOK publication (). Optionally, you can use the publication Data management: a gentle introduction () as inspiration for examples and quotes about the field of data management. This material is intended to prepare participants for the CDMP exam by DAMA International. The courseware can only be ordered by partners and is based on the current version of the DAMA DMBOK. The material will be updated when new versions of DMBOK are published. DAMA DMBOK is the industry reference for data management. It is published by DAMA International and is currently in its second version. The DMBOK is developed by professionals and can be seen as a collection of best practices. The domain of data management is divided into functional areas which are discussed in terms of definitions (what is it), goals (what are we trying to achieve), steps (what are typical activities), inputs/outputs, and participating roles. Developing and sustaining an effective data management function is far from an easy task. The DMBOK framework is adopted by many organizations as the foundation for their data management function: standardized language and good practices speed up the learning process. After the training, you have an overview of the field of data management, its terminology, and current best practices.

Lean six sigma black belt - ir. h.c. theisens - ebook

Van haren publishing

Der komplette projektmanager - roel wessels - ebook

Van haren publishing

Testautomatisering wendbaar organiseren - danny greefhorst, jos van rooyen, marcel mersie - ebook (9789401806534)

Van haren publishing

Testautomatisering is geen nieuw onderwerp; er is al veel over gezegd en geschreven. De auteurs van dit boek stellen vast dat mensen en organisaties in toenemende mate afhankelijk zijn van IT en dat doordoor expliciete aandacht voor de kwaliteit van software en de rol van testen daarbinnen meer dan ooit belangrijk is. Met name in de context van Agile en DevOps is testautomatisering dan een cruciaal instrument voor het verhogen van de kwaliteit van software. Door de toenemende snelheid in softwareontwikkeling is handmatig testen niet meer toereikend. Het tempo is simpelweg niet bij te houden. In een Agile/DevOps context neemt de snelheid van ontwikkeling en releases toe. Continuous Integration en Continuous Delivery (CI/CD) zijn standaard aan het worden. CI/CD vraagt om continuous testing, waarbinnen testautomatisering een centrale rol speelt. Dit boek laat zien hoe bij het testen van software een aantal belangrijke ontwikkelingen samenkomen. Architectuur is het op systematische wijze vertalen van doelstellingen, eisen en wensen naar richtinggevende uitspraken en modellen. Ten tweede wordt ingegaan op de relatie tussen mens, organisatie, proces, data en technologie. Een vijfluik van onderwerpen die helaas nog te weinig in samenhang worden beschouwd bij verbeteringen en vernieuwingen, die zich voordoen bij de inzet van testautomatisering. De introductie van nieuwe methoden en technieken levert vaak een verschuiving van taken en rollen op, en een verandering in gevraagde competenties. Ten derde wordt ook ingegaan op volwassenheid en veranderpotentieel van organisaties. Nieuwe technieken hebben niet alleen impact op de manier waarop organisaties werken, maar moeten ook landen. En dat kost tijd en energie - een logische constatering waarvoor in de praktijk niet altijd oog is. Veranderen is niet alleen veranderkundig een opgave, maar levert vaak ook diverse dilemma'ss op. Dilemma'ss in bijvoorbeeld organisatie-inrichting of in de positie van mensen binnen organisaties. Met een groeimodel geven de auteurs in dit boek hulp voor dergelijke keuzes die organisaties moeten maken bij het organiseren van testautomatisering.

For your information - philip tetlow - ebook

Van haren publishing

Individual competence baseline for portfolio management - ipma - ebook

Van haren publishing

De ism-methode versie 5 - wim hoving - ebook

Van haren publishing

Obm foundation courseware - joost kerkhofs, robert den broeder - ebook (9789401809504)

Van haren publishing

"Het complete OBM Foundation lespakket bestaat uit drie onderdelen: twee publicaties en een app. Deze OBM Foundation Courseware (ISBN 9789401809498) en het studieboek, genaamd 'sOBM, een introductie's (den Broeder en Kerkhofs) (ISBN 9789401806541). Deelnemers van een officieel geaccrediteerde OBM Foundation Level opleiding krijgen bovendien toegang tot het online leerplatform Knowingo. Deze OBM Foundation Courseware is in overeenstemming met de syllabus voor de OBM Dynamics - OBM Foundation Level training. De training duurt drie dagen, inclusief het optionele examen. Deze courseware is bedoeld om de deelnemers aan de training maximaal te faciliteren bij hun voorbereidingen op het officiële OBM Foundation examen dat kan worden afgenomen bij APMG International (zie: https://apmg-international.com). Organizational Behavior Management (OBM) is een praktische, wetenschappelijk gevalideerde aanpak voor prestatieverbetering, die zich richt op actief en positief managen van gedrag op de werkvloer. Managen van gedrag gaat niet over 'sveranderen van mensen's en het gaat ook niet over 'smanipuleren van mensen's. Het gaat om het creëren van een werkomgeving die op een ethisch verantwoorde wijze mensen ondersteunt bij het leveren van maximale werkprestaties. Om dit voor elkaar te krijgen moeten leiders en andere beïnvloeders kennis opdoen van de werkende principes achter gedragsverandering die leiden tot toegenomen motivatie en werkplezier. OBM principes zijn te combineren met elk denkbare werkwijze, methode en managementfilosofie. Deze principes zijn toepasbaar op een breed palet aan organisatievraagstukken, zoals het verbeteren van processen, werkwijzen en waardestromen, vaker vertonen van veilig gedrag en verbeteren van het welzijn van mensen in uw organisatie. OBM geeft antwoord op de hoe-vraag als het gaat om prestatieverbetering en het oplossen van gedragsvraagstukken. Het biedt leiders, managers en andere beïnvloeder concrete, praktische en direct toepasbare technieken voor het verbeteren van prestaties, motivatie en werkplezier. "

Obm foundation courseware - joost kerkhofs, robert den broeder - ebook (9789401809535)

Van haren publishing

"This is the official OBM Foundation Courseware. Students attending an officially accredited OBM Foundation Level training also get access to the online learning platform Knowingo. This OBM Foundation Courseware covers the syllabus for the OBM Dynamics - OBM Foundation Level training. The training should be delivered over three days, including the optional exam. This courseware helps students prepare for the official OBM Foundation exam delivered by APMG International (please visit: https://apmg-international.com). Organizational Behavior Management (OBM) is a practical, scientifically validated approach for improving organizational performance by actively and positively managing behavior at the workplace. Managing behavior should not be confused with 'schanging people's, nor should it be confused with 'smanipulating people's. It is about creating a workplace that facilitates and supports maximum performance in an ethical way. To achieve this, leaders and other influencers must familiarize themselves with the basic principles that demonstrably drive behavioral change, leading to increased motivation and sustainable organizational performance. OBM principles can be combined with any best practice, methodology and business management philosophy you can think of. The principles are applicable to a wide array of organizational topics, such as improving processes, practices and value streams, emitting save behaviors and improving individual well-being. OBM answers the how-to-question when it comes to addressing performance and behavioral issues. Organizations are all about people. People must emit the right behaviors to make the organization successful and deliver value to the consumers first time right. Effective leaders and other influencers know how to positively build and maintain these behaviors."

Software architecture foundation - alexander lorz, gernot starke - ebook (9789401807418)

Van haren publishing

This book covers everything you need to master the iSAQB© Certified Professional for Software Architecture - Foundation Level (CPSA-F) certification. This internationally renowned education and certification schema defines various learning path for practical software architects. This book concentrates on the foundation level examination. It explains and clarifies all 40+ learning goals of the CPSA-F© curriculum. In addition, you find step-by-step preparation guide for the examination. Please beware: This book is not meant as a replacement for existing software architecture books and courses, but strongly focusses on explaining and clarifying the iSAQB CPSA-F foundation.

Bian - guy rackham, hans tesselaar, klaas de groot - ebook (9789401803175)

Van haren publishing

The Banking Industry Architecture Network (BIAN) is a global, not-for profit association of banks, solution providers, consultancy companies, integrators and academic partners with the shared aim of defining a semantic standard for the banking industry covering almost all the well-known architectural layers. The BIAN was formed in 2008 by a group of banks and solution providers with the shared aim of defining a semantic Service Operation standard for the financial services industry. At a later stage other standards bodies, like ISO and IFX, joined along with some academic partners. BIAN'ss expectation is that a standard definition of business functions and service interactions that describe the general construct of any bank will be of significant benefit to the industry. When compared to an increasing number of proprietary designs, a dedicated industry standard, like BIAN, provides the following main benefits: * It enables the more efficient and effective development and integration of software solutions for and between banks; * It significantly lowers the overall integration costs; * It improves the operational efficiency within and between banks and provides the opportunity for greater solution and capability re-use within and among banks; * It supports the current need for more industry integration and collaboration through the usage of (open) APIs; * It supports the adoption of more flexible business service sourcing models and enhances the evolution and adoption of shared third party business services; * It supports FinTechs and RegTechs to gain an easy insight in the complex financial services industry structure. This book is intended for those enterprise, business and solution architects in the financial services industry (FSI) who are interested in applying the BIAN Industry Standard in their organization. It will provide readers with in-depth knowledge to help them understand the full construct of BIAN artifacts, how to apply them and how they can contribute to help the BIAN standard fulfill their (organization'ss) needs. The authors of the book expect the readers to have an in-depth knowledge of IT architectural principles and methodologies.

Devops foundation courseware - english - oleg skrynnik - ebook (9789401803922)

Van haren publishing

"Besides the DevOps Foundation Courseware - English () publication you are advised to obtain the publication DevOps - A Business Perspective (). DevOps enables organizations to decrease time to market for new releases, software, or services by encouraging a collaborative approach from development and operations teams. The adoption of DevOps creates an environment where productivity is increased through the automation of processes around infrastructure and workflows. DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level. "